Complaints & Notices

Use the Contact page for payment, account, technical, privacy or rights-related notices.

1. For an account or technical issue, include the account email/login, date and a clear description of the problem.
2. For a payment issue, include the account email, plan, amount, date, payment provider and transaction reference if available. Never send a card security code or banking password.
3. For an intellectual-property notice, identify the exact material or URL, explain the right concerned, provide contact details and enough information for DJPORT to assess the notice.
4. DJPORT may request additional information where a complaint or notice cannot be verified from the information supplied.
5. Complete complaints are handled without undue delay and, where applicable, within deadlines required by law.

Current public version: 1 October 2026.